TRADEX SINCE 1985 - Privacy Policy
1. INTRODUCTION
TradeX Since 1985 (“TradeX”, “we”, “our” or “us”) recognises the importance of protecting personal information and is committed to handling personal data responsibly and in accordance with applicable Australian privacy laws.
This Privacy Policy explains:
- what personal information we collect;
- how we collect and use that information;
- when information may be disclosed to third parties; how information is stored and protected;
- and how individuals may access or correct their personal information.
By using our website, applications, marketplace systems or related services (“Platform”), you acknowledge the practices described in this Privacy Policy.
2. Compliance With Privacy Laws
TradeX complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”) governing the collection, use, disclosure and storage of personal information.
We may update this Privacy Policy from time to time. Any revised version will be published on our Platform together with the updated effective date.
3. Types of Information We Collect
Depending on your interactions with TradeX, we may collect information including:
3.1 Personal Details
- full name;
- business or trading name;
- residential or business address;
- telephone number;
- email address;
- date of birth;
- and identification details where required.
3.2 Personal Details
- banking information;
- payment details;
- transaction history;
- credit-related information;
- account balances;
- and trading activity.
3.3 Business & Service Information
We may collect information relating to:
- goods or services bought or sold through the Platform;
- membership activity;
- enquiries and support requests;
- competition or promotion entries;
- event participation;
- and communications with our staff or representatives.
3.4 Technical Information
When users access our Platform, we may automatically collect:
- IP addresses;
- browser and device information;
- access times and dates; pages visited;
- cookies and usage analytics;
- and diagnostic and security information.
4. How Information Is Collected
We collect personal information in a number of ways, including when you:
- register an account;
- submit forms or applications;
- complete transactions;
- communicate with us;
- subscribe to updates;
- attend events;
- enter promotions;
- use our website or applications;
- or interact with TradeX through social media or other digital services.
We may also receive information from:
- service providers;
- business partners;
- publicly available sources;
- credit reporting bodies;
- marketing providers;
- and other parties authorised to share information with us.
TradeX will only collect information by lawful and fair means.
5. Why We Collect Personal Information
We collect and use personal information for purposes including:
- providing marketplace and trading services;
- verifying user identity;
- processing transactions and payments;
- customer support and account administration;
- improving products and services;
- conducting research and analytics;
- fraud prevention and risk management;
- marketing and promotional activities;
- complying with legal obligations;
- and operating and developing our business systems.
We may also use information for related secondary purposes where reasonably expected or permitted by law.
6. Marketing Communications
TradeX may send users information about:
- products and services;
- promotions;
- events;
- marketplace opportunities;
- and updates relating to TradeX or selected third parties.
Marketing communications may be delivered by email, SMS, telephone or other electronic means permitted by law.
Users may opt out of marketing communications at any time by:
- using unsubscribe facilities;
- updating account preferences;
- or contacting TradeX directly.
7. Disclosure of Information
TradeX may disclose personal information where reasonably necessary to:
- related entities and affiliated businesses;
- contractors and service providers;
- IT and cloud hosting providers;
- payment processors and financial institutions;
- legal, accounting and professional advisers;
- insurers and auditors; regulatory authorities;
- law enforcement agencies;
- or parties involved in preventing or investigating unlawful activity.
We may also disclose information where:
- required by law;
- authorised by the individual;
- or reasonably necessary in connection with a sale, merger or restructuring of our business.
8. Overseas Disclosure
Some third-party service providers engaged by TradeX may operate outside Australia.
As a result, personal information may be stored or processed in countries including:
- New Zealand;
- Singapore;
- Philippines;
- Hong Kong;
- United Kingdom;
- United States;
- and other jurisdictions where our technology or support providers operate.
Where overseas disclosure occurs, TradeX will take reasonable steps to ensure appropriate privacy and confidentiality safeguards are in place.
9. Cookies & Website Analytics
TradeX uses cookies and similar technologies to:
- maintain secure user sessions;
- personalise website functionality;
- analyse website traffic;
- improve user experience;
- and support security and fraud prevention measures.
Users may disable cookies through browser settings, however certain parts of the Platform may not function correctly if cookies are disabled.
10. Storage & Security
TradeX stores personal information in electronic systems, cloud infrastructure and, where necessary, physical records.
We take reasonable steps to protect personal information from:
- unauthorised access;
- misuse;
- loss;
- interference; modification; and unauthorised disclosure.
Despite these measures, no method of electronic transmission or storage can be guaranteed completely secure.
Users transmit information to TradeX at their own risk.
11. Access & Correction
You may request access to personal information held by TradeX by contacting us using the details below.
Where appropriate, we will:
- provide access within a reasonable time;
- and correct inaccurate, incomplete or outdated information.
TradeX may refuse requests in circumstances permitted under privacy legislation. Where a request is refused, written reasons may be provided.
Reasonable administrative charges may apply for certain access requests.
12. Anonymous or Pseudonymous Interactions
Where lawful and practical, individuals may interact with TradeX anonymously or using a pseudonym.
However, certain services — including account management, transaction processing and event participation — may require identification and verified contact details.
13. Third-Party Websites
The Platform may contain links to external websites operated by third parties.
TradeX is not responsible for the privacy practices, security or content of external websites. Users should review the privacy policies of third-party websites independently.
14. Retention of Information
TradeX retains personal information only for as long as:
- reasonably required for business purposes;
- required by law;
- necessary to resolve disputes;
- or required for compliance and record-keeping obligations.
When information is no longer required, it will be securely destroyed or de-identified where practicable.
15. Contact & Privacy Complaints
Questions, requests or complaints relating to privacy may be directed to TradeX Since 1985 using the contact details published on the Platform.
We will endeavour to respond within a reasonable timeframe and investigate any privacy concerns appropriately.
If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or another applicable external dispute resolution body.
16. Governing Law
This Privacy Policy is governed by the laws of Victoria, Australia.
1. INTRODUCTION
1.1 About These Terms
These Terms of Use (“Terms”) govern access to and use of the TradeX Since 1985 online marketplace, website, mobile applications, trading systems, payment tools and associated digital services (collectively referred to as the “Platform”).
In these Terms, references to “TradeX”, “we”, “our” or “us” mean TradeX Since 1985 and its related entities, service providers, contractors and authorised operators.
1.2 Acceptance of Terms
By accessing, registering with, browsing, or using the Platform, you acknowledge that you have read, understood and agreed to be bound by these Terms together with any policies, guidelines or notices published on the Platform from time to time.
If you do not agree to these Terms, you must immediately cease using the Platform.
1.3 Nature of the Service
TradeX provides an online environment that enables members and users to advertise, buy, sell, exchange, promote and process transactions relating to goods and services.
Unless expressly stated otherwise, TradeX is not:
- the owner of listed goods;
- a party to transactions between users;
- an agent for buyers or sellers; or
- responsible for fulfilment, delivery or quality assurance of items traded through the Platform.
1.4 Additional Policies
2. CHANGES TO THESE TERMS
2.1 Right to Amend
TradeX may revise or update these Terms at any time where reasonably necessary to:
- comply with legal or regulatory obligations;
- improve system security or functionality;
- reflect operational or industry changes;
- correct errors or ambiguities;
- protect users, the Platform or TradeX’s commercial interests; or
- improve the efficiency or integrity of the Platform.
2.2 Notification of Changes
- email notifications;
- notices on the Platform; or
- publication of revised Terms online.
2.3 Continued Use
3. USER ELIGIBILITY & ACCOUNT REGISTRATION
3.1 Eligibility Requirements
To register or use the Platform, you must:
- be at least 18 years old;
- have legal capacity to enter binding agreements;
- provide accurate and current information;
- maintain a valid email address; and
- comply with all applicable laws and Platform policies.
TradeX may refuse registration applications or suspend accounts at its discretion.
3.2 Account Security
Users are responsible for maintaining the confidentiality of their login credentials and for all activity occurring under their account.
You must immediately notify TradeX if:
- your account has been compromised;
- unauthorised access occurs; or
- you suspect misuse of your credentials.
3.3 Accuracy of Information
4. MARKETPLACE OPERATIONS
4.1 Platform Role
TradeX operates solely as a digital marketplace and transaction facilitation platform. We do not verify:
- ownership of listed goods;
- legality of listings;
- quality or safety of products;
- accuracy of descriptions; or
- a user’s ability to complete a transaction.
Users transact entirely at their own risk.
4.2 Binding Transactions
When a seller publishes a fixed-price listing and a buyer completes the relevant purchase process, a legally binding agreement is formed directly between the buyer and seller.
TradeX is not a contracting party to that agreement.
4.3 User Responsibilities
Users are solely responsible for:
- complying with consumer and trading laws;
- ensuring listings are lawful and accurate;
- arranging payment and delivery obligations;
- resolving disputes directly with other users; and
- maintaining appropriate records of transactions.
4.4 Prohibited Listings
The following items or activities are prohibited on the Platform:
- unlawful goods or services;
- counterfeit or stolen products;
- offensive or discriminatory material;
- prohibited financial products;
- illegal wildlife trade;
- infringing intellectual property;
- unauthorised ticket resales;
- dangerous or restricted goods; and
- any item TradeX reasonably considers inappropriate.
TradeX may remove listings, suspend accounts or report activity to authorities where necessary.
5. DELIVERY & FULFILMENT
5.1 Delivery Arrangements
elivery arrangements are determined solely between buyers and sellers unless otherwise specified.
Available methods may include:
- electronic delivery;
- buyer collection;
- seller-arranged freight; or
- third-party courier services.
5.2 Seller Obligations
Sellers must:
- dispatch items within agreed timeframes;
- package goods appropriately;
- provide accurate shipping details; and
- retain proof of dispatch or collection where applicable.
5.3 Buyer Obligations
Buyers must:
- provide accurate delivery information;
- cooperate with reasonable delivery requirements; and
- pay any applicable delivery, customs or import costs unless otherwise agreed.
5.4 Risk & Insurance
6. DISPUTES
6.1 User Resolution First
6.2 TradeX Assistance
TradeX may, but is not obliged to, assist parties in resolving disputes relating to transactions conducted through the Platform.
Any involvement by TradeX does not constitute legal advice, arbitration or a binding determination.
6.3 Time Limits
7. DISCLAIMERS & LIABILITY
7.1 No Warranty
To the maximum extent permitted by law, the Platform is provided “as is” and “as available”.
TradeX does not guarantee:
- uninterrupted access;
- system availability;
- listing accuracy;
- transaction completion; or
- the quality or legality of goods or services offered.
7.2 Limitation of Liability
To the extent permitted by law, TradeX excludes liability for:
- indirect or consequential loss;
- loss of profits or revenue;
- data loss;
- business interruption;
- transaction disputes; or
- user misconduct.
Where liability cannot legally be excluded, it is limited to the resupply of services or the cost of resupply.
7.3 Indemnity
You agree to indemnify and hold harmless TradeX, its officers, employees and contractors from any claim, liability, damage or expense arising from:
- your breach of these Terms;
- misuse of the Platform; or
- disputes between you and another user.
8. SUSPENSION & TERMINATION
TradeX may suspend, restrict or terminate user access at any time where:
- these Terms are breached;
- unlawful activity is suspected;
- security concerns arise; or
- continued access may expose TradeX or users to risk.
TradeX is not required to provide reasons for suspension or termination unless required by law.
9. PRIVACY & DATA USE
By using the Platform, you consent to TradeX collecting, storing and using personal information in accordance with its Privacy Policy.
TradeX may communicate with users regarding:
- account activity;
- transaction notifications;
- operational updates;
- promotional material; and
- Platform announcements.
Users may opt out of marketing communications where legally required.